Conflict Resolution Excellence: Empowering HR Managers with Negotiation, Mediation, and Conflict Management Skills

Training for HR Managers

Training Abstract & Goal

The “Conflict Resolution Excellence” training is a two-day program designed to empower HR Managers with necessary negotiation, mediation, and conflict management skills. By equipping participants with these critical tools, the course aims to enable HR professionals to effectively prevent, manage, and resolve workplace and external disputes. Through a combination of theoretical knowledge, practical exercises, and interactive discussions, participants will learn the fundamentals of negotiation, mediation techniques, conflict awareness, and advanced strategies for achieving win-win outcomes. This training will enhance their conflict resolution expertise and enable them to create a collaborative work environment and establish policies that promote harmonious relationships.

4 CLPD points will be awarded upon successful completion of this course.

The goal is to develop the HR Managers’ knowledge and skills for resolving effectively through negotiation and mediation disputes that could be both internal or external to their organizations.  

Curriculum

Distributive negotiation [General principles for analyzing the negotiation, Negotiation and communication techniques, Negotiation methods – based on interests and positions, intuitive, distributive, Basic negotiation theory]; “Value claiming” negotiation [Possible Area of Agreement, ZOPA / BATNA / WATNA]; Integrative negotiation [The four principles of integrative negotiation]; ADR fundamentals [ADR Spectrum, Conflict analysis and dynamics, mediation definitions, underlying principles of mediation (e.g., confidentiality, neutrality/independence, impartiality, self-determination), the mediation process and stages – ADR Center’s 5×5 matrix]; Demonstration of a mediation process; Several exercises, case studies and other practical activities.

Training Agenda

KNOWLEDGE 25%

SKILLS 75%

Please email us for further details.

 

Meet our global faculty of experienced full-time mediators!

The faculty of ADR Center Academy includes highly experienced mediators and trainers mostly from ADR Center’s international panel with years of experience in the field of ADR and a proven track record of successfully mediating complex cross-border disputes as well as designing and delivering training courses all over the world. Our trainers are, in fact, highly skilled professionals of different nationalities with a multicultural professional background and the ability to work alongside people with different cultures. All our trainers fluently speak English in addition to one or more languages in order to design and conduct an international training program. The trainers of ADR Center Academy have a combined experience of training more than 15.000 mediators around the world.

This course will be led by Leonardo D’Urso, ADR Center CEO; Constantin Adi Gavrilă, Senior Expert or other ADR Center Global senior experts

Lead Trainers

Leonardo D’Urso

ADR CENTER
CEO & Senior Trainer

Constantin-Adi Gavrila

ADR CENTER
Senior Trainer

Registration

Enroll now to secure one of the limited seats:

  • Standard registration fee = € 1950,00 ( 2-day in person session; English with simultaneous Arabic interpretation)

 

We want you to be 100% confident when you enroll in ADR Center International Accredited Mediator Training. You’re protected with our 100% risk-free money back guarantee until attending the first two live sessions. This 100% risk-free money back guarantee was appreciated by more than 15.000 mediators that we have trained all over the world.

Please email us for further details. 

Our Clients

For information: academy@adrcenter.com or fill out the form below

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