Challenging Conversations


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Debating difficult issues with colleagues, clients and even family members can be daunting. However, refraining from engaging in those conversations, or doing it poorly, can exacerbate the situation. This can result in problems remaining unresolved and potentially becoming more complicated.

Based on the seminal book “Difficult Conversations: How to Discuss What Matters Most,” the course focuses on the key principles and techniques related to changing our thinking about communication, in order to be truly effective in our most challenging conversations.

Key Learing Points

  • Transforming challenging conversations into useful ones
  • Managing your thoughts and feelings to improve the quality of your communication
  • Listening, inquiring and advocating more effectively

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