Nr. 1 – Register of mediation bodies of the Ministry of Justice

Managing Conflict Effectively in the Workplace

Designed and written by conflict management specialists with decades of experience working as ombuds and mediators worldwide, this course starts with a discussion of the root causes of workplace conflict.

courses can be:

Outline

You will then learn about the most common conflict activators and how to defuse them.

Next, the course delves into effective collaborative approaches to managing conflict and the role of bystanders in resolving conflict. In addition, you will learn how to make the best use of a Grievance Redress Mechanism (GRM) as well as an Ombuds office or external service, where available.

The course’s first part ends with an elaborate mastery exercise for you to practice your skills based on a realistic scenario. For those willing to learn more and those who must, such as those in organizational leadership roles, the second part of the course focuses on the role of managers in group conflict and provides additional questions and exercises to greatly improve your practical understanding of conflict management.

Key Learing Points

  • Analyzing the root causes of workplace conflict
  • Recognizing the most common conflict activators
  • Learning about GRM & Ombuds Office

For information: formazione@adrcenter.it or fill out the form below

Related Courses

MEDIATION

ADR Center International Accredited Mediator Training

Dubai, 27-28 Oct & 2-3-4 Nov 2022 (Arabic Edition)

OPEN TO REGISTRATION

MEDIATION

ADR Center International Accredited Mediator Training

Dubai, 24-25-26-31 Oct & 1 Nov 2022 (English Edition)

OPEN TO REGISTRATION

NEGOTIATION

Negotiation at Its Best

Customizable Duration

Can be combined with other modules

STAY TUNED

MEDIATION

Advanced Mediation Techniques from Expert Mediators

New dates to be published

CONFLICT
MANAGEMENT

Cultural Diversity and Its Impact on Communication and Conflict

Customizable Duration

Can be combined with other modules

CONFLICT
MANAGEMENT

Psychological Safety – A Key Trait of the Most Successful Teams

Customizable Duration

Can be combined with other modules

CONFLICT
MANAGEMENT

Managing Conflict Effectively in the Workplace

Customizable Duration

Can be combined with other modules

CONFLICT
MANAGEMENT

Using Persuasion in Negotiation

Customizable Duration

Can be combined with other modules

CONFLICT
MANAGEMENT

Fundamental Concerns in Key Conversation, at Work and Beyond

Customizable Duration

Can be combined with other modules

MEDIATION

ADR Center International Accredited Mediator Training (mainly online)

New dates to be published

NEGOTIATION

Advanced Negotiation

Customizable Duration

Can be combined with other modules

MEDIATION

Mediation Advocacy

New dates to be published

CONFLICT
MANAGEMENT

Navigating Everyday Challenging Conversations

Customizable Duration

Can be combined with other modules

NEGOTIATION

Negotiating Across Cultures

Customizable Duration

Can be combined with other modules

NEGOTIATION

Negotiating with Hostile Parties

Customizable Duration

Can be combined with other modules