Fundamental Concerns in Key Conversation, at Work and Beyond

First, you will familiarise with a practical framework to help you recognize and understand emotions. Then, you will learn how to generate positive emotions.

Finally, your ability to recognize and manage your emotions and those of your counterparts will improve . Divided into two modules, this course, too, is based on fascinating and sound scientific research made both easily accessible and practical via numerous case studies, examples, and exercises.

In fact, over a third of the program is devoted to case studies to practice your new skills.