Designed and written by conflict management specialists with decades of experience working as ombuds and mediators worldwide, this course starts with a discussion of the root causes of workplace conflict.
You will then learn about the most common conflict activators and how to defuse them.
Next, the course delves into effective collaborative approaches to managing conflict and the role of bystanders in resolving conflict. In addition, you will learn how to make the best use of a Grievance Redress Mechanism (GRM) as well as an Ombuds office or external service, where available.
The course’s first part ends with an elaborate mastery exercise for you to practice your skills based on a realistic scenario. For those willing to learn more and those who must, such as those in organizational leadership roles, the second part of the course focuses on the role of managers in group conflict and provides additional questions and exercises to greatly improve your practical understanding of conflict management.